Head of Delivery: P and L management, Customer Success, Technical Support, Implementation, Client Delivery, SaaS Delivery Models and Customer Lifecycle Management.

Job Title: Head of Delivery

Salary: ₹35-50 LPA
Experience: 14-18 yrs
Location: Pune
Education: Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred
Industry: : SaaS

Skills Required: P and L management, Customer Success, Technical Support, Implementation, Client Delivery, SaaS Delivery Models and Customer Lifecycle Management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Mandatory Criteria

• 14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.
• Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.
• Experience managing global, cross-functional teams across geographies and time zones.
• Demonstrated ownership of P n L, budgets, and revenue (services / managed services).
• Strong understanding of SaaS delivery models and customer lifecycle management.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Program Manager-EA to CXOs: Stakeholder Management, Project Management, Strategic Execution, SaaS metrics-Strategy jobs in Pune

Job Title: Program Manager (EA to CXOs)

Salary: 15- 30 LPA
Experience: 3-6 yrs
Location: Pune
Education: Graduation
Industry: SaaS

Skills Required:: Stakeholder Management, Project Management, Strategic Execution

Job Description

What will you create and do?

We are looking for a highly driven and execution-focused Program Manager to work closely with our leadership. This role sits at the intersection of business operations, stakeholder management, and strategic execution, ensuring smooth coordination across teams and priorities.

You will act as a central node for internal collaboration, managing key initiatives, driving project execution, supporting leadership with data-driven insights, and ensuring operational efficiency across Sales, Marketing, Product, and Leadership teams.

This role is ideal for someone who is a hustler, highly organized, great with people, and obsessed with getting things done.

What will qualify you for this role?

Essential:

● Strong stakeholder management and interpersonal skills with the ability to work across teams

● Experience in project management, coordination, and execution of cross-functional initiatives

● Strong research and data analysis skills (Sales, Marketing, Revenue Operations)

● Ability to create presentations, reports, and executive summaries

● Strong organizational skills with the ability to manage multiple priorities simultaneously

● High level of ownership, confidentiality, and attention to detail

● Strong communication skills (written and verbal)

● Proficiency in data analysis and reporting tools (Excel / Google Sheets)

Desired Skills:

● Experience in budget tracking, forecasting, and financial analysis

● Exposure to SaaS metrics (Sales funnel, marketing performance, revenue metrics)

● Ability to manage executive-level communications and strategic projects

● Strong problem-solving mindset with a focus on execution and outcomes

Experience Range:

3 – 6 Years

Education Qualification:

Bachelor’s Degree in Business Administration, Management, Finance, or related field

Key Responsibilities:

Internal Team & Stakeholder Management

● Manage and track key business initiatives, OKRs, and cross-functional projects

● Coordinate with internal stakeholders across Sales, Marketing, Product, and Leadership teams

● Create and maintain an inventory of critical projects and high-priority initiatives

● Act as a project manager for leadership-driven initiatives, ensuring timely execution

Vendor Management

● Manage vendor relationships including project reviews, budget tracking, and negotiations

● Ensure effective coordination and delivery across external partners

Calendar & Time Management

● Manage executive calendars including meeting scheduling, prioritization, and coordination

● Handle inbox triaging and appointment management for leadership

● Organize and coordinate internal and external meetings, calls, and conferences

Travel & Logistics Management

● Manage end-to-end travel planning including bookings, itineraries, and expense tracking

● Coordinate transportation, accommodation, and logistics for leadership

Research, Presentations & Documentation

● Conduct market and business research and prepare executive briefs

● Create presentations, reports, business plans, and dashboards

● Ensure high-quality documentation with strong accuracy, clarity, and structure

Data Analysis & Business Insights

● Analyse Sales, Marketing, and Revenue data to support decision-making

● Track budget vs actuals, performance metrics, and projections

● Build dashboards and reports to provide visibility into business performance

Executive Support

● Handle confidential and non-routine information with discretion

● Support leadership with correspondence, documentation, and operational tasks

● Maintain and update contacts, records, and data repositories

Key Result Areas (Success Metrics):

● Quality and timeliness of project briefs, dashboards, and executive reports

● Accuracy and visibility in budget vs actual tracking and reporting

● Efficiency and effectiveness of calendar and meeting management

● Smooth execution of cross-functional projects and initiatives

● Stakeholder satisfaction and responsiveness across teams

About :

Founded over 17 years ago, Our client has become a trusted messaging leader for businesses around the world. We work with global customers across industries including contact centres, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”

If you can confidently demonstrate that you meet the criteria mentioned above, we would love to hear from you.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Spring Boot Senior Developer -Java, Spring Boot based Micro Services development, Cassandra, MongoDB & Big Data,1. API gateway integration

Job Title: Spring Boot Senior Developer

Salary: 22 -23 LPA
Experience: 6-10 Years
Location: Mumbai
Education: CS/IT
Industry: FMCG

Skills Required:

Mandatory Skills

• Java \ Spring Boot based Micro Services development
• Experience on Cassandra, MongoDB& Big Data
• Working knowledge of Kafka, MQ
• Experience in handling critical issues in production environment and resolution.

Desirable skills

• API gateway integration, API security and API performance benchmarking
• Experience with configuration management and source control systems (Jenkins, Ansible, Chef, Puppet, GIT, SVN)
• Working knowledge of Unix including the usage of common Unix Commands

Job Description Summary

The Spring Boot Specialist will be responsible for designing and developing the Spring Boot based application \ services. The specialist should have hands-on knowledge of following skills:

● 6+ years of professional experience in Spring, Spring Boot, Spring MVC, Java Collection framework, Microservices, OOPS and Multithreading Concepts

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with Micro Services, RESTful Web Services using Spring Boot

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with MicroServices, RESTful Web Services using Spring Boot

● Experience with Cassandra, Mongo & POSTGRESQL Database

● Knowledge of Big Data

● Should have strong analytical thinking, be a self-driven individual to face challenges and work with unknowns in fixing elusive bugs in Micro Services, SOA architecture.

● Traits to take ownership of the components and deliver work end to end, including designing, development, release and bug-fixing.

● Experienced working in Agile Development Environment and scrum process.

Key Accountabilities

The candidate will be accountable for the following applications

• Java \ Spring Boot based Micro Services development
• Integrations between different systems (HCL Commerce, IBM Sterling[OMS, WMS] and, Enterprise systems)

Qualifications

• A qualified candidate should have 6 - 10 years of experience in designing and development on Java frameworks. The candidate should have good knowledge of Spring and Java programming.
• The candidate should have extremely good communication skills and should be able to drive technical discussions with partners and vendors.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Spring Boot Junior Developer: Spring MVC, Java Collection framework, Microservices, OOPS, of JUnit, Maven & Jenkins, Cassandra, Mongo & POSTGRESQL Database, BigData

Job Title: Spring Boot Junior Developer

Salary:12-14 LPA
Experience: 4-6 Years
Location: Mumbai
Education: CS/IT
Industry: FMCG

Skills Required:

Mandatory Skills

• Java \ Spring Boot based Micro Services development
• Experience on Cassandra, MongoDB& Big Data
• Working knowledge of Kafka, MQ
• Experience in handling critical issues in production environment and resolution.

Desirable skills

• API gateway integration, API security and API performance benchmarking
• Experience with configuration management and source control systems (Jenkins, Ansible, Chef, Puppet, GIT, SVN)
• Working knowledge of Unix including the usage of common Unix Commands

Job Description Summary

The Spring Boot Specialist will be responsible for designing and developing the Spring Boot Based application \ services. The specialist should have hands-on knowledge of following skills:

● 4+ years of professional experience in Spring, Spring Boot, Spring MVC, Java Collection framework, Microservices, OOPS and Multithreading Concepts

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with MicroServices, RESTful Web Services using Spring Boot

● Hands on experience in Algorithms and Data Structures

● Experience in any of the messaging Queue (IBM MQ, Kafka)

● Working knowledge of JUnit, Maven & Jenkins

● Experience with Micro Services, RESTful Web Services using Spring Boot

● Experience with Cassandra, Mongo & POSTGRESQL Database

● Knowledge of Big Data

● Should have strong analytical thinking, be a self-driven individual to face challenges and work with unknowns in fixing elusive bugs in MicroServices, SOA architecture.

● Traits to take ownership of the components and deliver work end to end, including designing, development, release and bug-fixing.

● Experienced working in Agile Development Environment and scrum process.

Key Accountabilities

The candidate will be accountable for the following applications

• Java \ Spring Boot based Micro Services development
• Integrations between different systems (HCL Commerce, IBM Sterling [OMS, WMS] and, Enterprise systems)

Qualifications

• A qualified candidate should have 4 - 6 years of experience in designing and development on Java frameworks. The candidate should have good knowledge of Spring and Java programming.

• The candidate should have extremely good communication skills and should be able to drive technical discussions with partners and vendors.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

For more updates on Jobs and Career, Follow: www.suficonsulting.com

Senior Web Developer-React.JS, Next.JS, UI/UX design, JavaScript, HTML5 and CSS3 RESTful APIs, Web Programming Skills, Responsive Web Design, Agile/Scrum/Kanban

Job Title: Senior Web Developer

Salary: 12- 14 LPA
Experience: 5-7 Yeras
Location: Mumbai
Education: CS/IT
Industry: FMCG

Skills Required:

Mandatory Skills

1. JavaScript, JQuery, HTML, HTML5, CSS, CSS3.
2. Web Programming Skills, Responsive Web Design (RWD).
3. Cross-browser compatibility, Security Principles (XSS, SQL Injection).
4. Agile/Scrum/Kanban development cycle understanding

Desirable skills

1. MERN Stack
2. Jenkins configurations
3. Linux basic commands

Job Description Summary

The Senior Web Developer will be responsible for building user interface solutions (responsive web design) by developing, implementing and maintaining Internet applications and leading a team of developers. Candidates must have strong verbal, written communication, web programming skills, software development fundamentals, Object-Oriented Design (OOD), software debugging and technical leadership.

Responsibilities

● Develop, implement, and maintain user interfaces for our web applications using React.js and Next.js.

● Develop responsive and user-friendly web applications using React.js and Next.js.

● Collaborate with the design team to translate UI/UX design wireframes into high-quality code.

● Optimize components for maximum performance across a vast array of web-capable devices and browsers.

● Collaborate with other team members and stakeholders to deliver high-quality software solutions.

● Work closely with back-end developers to integrate front-end components seamlessly.

● Stay up-to-date with the latest industry trends and technologies to ensure our applications are modern and responsive.

● Knowledge of Search Engine Optimization process.

● Hands-on experience with network diagnostics, network analytics tools.

● Implementation of security and data protection.

Skills and Qualifications

● 5 or more years experience as a Web Developer with a focus on React.js and Next.js.

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

● In-depth knowledge of React.js and its core principles.

● Familiarity with Next.js and its features for server-side rendering and routing.

● Experience with popular React.js state management libraries (e.g., Redux).

● Solid understanding of HTML5 and CSS3, including responsive design principles.

● Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

● Knowledge of modern front-end build pipelines and tools.

● Experience with RESTful APIs and asynchronous request handling.

● Excellent problem-solving and communication skills.

● Ability to work in a collaborative team environment.

● Proficient understanding of code versioning tools, such as Git.

The candidate should have extremely good communication skills and should be able to drive technical discussions with partners and vendors.

Mandatory Skills

1. JavaScript, JQuery, HTML, HTML5, CSS, CSS3.

2. Web Programming Skills, Responsive Web Design (RWD).

3. Cross-browser compatibility, Security Principles (XSS, SQL Injection).

4. Agile/Scrum/Kanban development cycle understanding

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

For more updates on Jobs and Career, Follow: www.suficonsulting.com

Head- Artificial Intelligence, AI Strategy, AI/ML Solutions, AI Models, intelligence automation, analytics solutions

Job Title: Head- Artificial Intelligence

Salary: ₹28.00 Lac - ₹30.00 Lac
Experience: 8 - 12 years
Location: Mumbai
Education: B.E/B.Tech
Industry: Glass

Skills Required: AI Strategy, AI/ML Solutions, AI Models, intelligence automation, analytics solutions

Description

• Lead and drive AI strategy and initiatives across the organization in alignment with business.

• Act as a central AI resource for all departments and group companies.

• Identify opportunities for process automation, efficiency improvement, and cost optimization using AI/ML solutions.

• Design, develop, and implement AI models, analytics solutions, and intelligent automation across functions.

Ensure data governance, model accuracy, scalability, and security of AI solutions. 

Academic g Professional Qualifications BE in any IT-related branch with working experience in the AI field. 

5 Years + experience

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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Executive Sales-Institutional Sales, Lab equipment Sales, Lab instruments Sales, Lab consumable sales: Executive Jobs in Bhopal

Job Title: Executive Sales

Salary: ₹4.00 Lac - ₹6.00 Lac
Experience: 3 - 5 years
Location: Bhopal
Education: Bsc / MSc ( Chemistry)
Industry: Lab Consumables

Skills Required: Institutional Sales, Lab equipment Sales, Lab instruments Sales, Lab consumable sales, Client relationship management, Negotiation, CRM, Communication, Industrial Product Sales, Institutional Product Sales, Laboratory Instrumentation, Laboratory Glassware, Change Management

Key Task & Accountabilities

● Sales Performance & Target Achievement 

✔ Meet or exceed sales budgets and targets in the assigned territory.
✔ Drive revenue through field visits, customer seminars, and relationship-building activities.

● Client Engagement & Contract Negotiation

✔ Build and maintain strong relationships with existing clients to ensure repeat business.
✔ Negotiate and close deals, ensuring customer satisfaction and timely follow-ups.
✔ Assist in determining pricing schedules for quotes, promotions, and negotiations, aligning with company goals.

● Sales Process Management

✔ Achieve monthly and annual sales targets set by the company.
✔ Maintain accurate records of all sales activities in CRM systems.
✔ Respond to client inquiries regarding credit terms, products, pricing, and availability.

● Reporting & Documentation

✔ Prepare and present weekly and monthly sales reports to leadership.
✔ Maintain up-to-date client records, including details on customer needs and interactions.

● Marketing Coordination

✔ Work closely with the marketing team to align sales efforts with marketing campaigns.
✔ Stay updated on market trends, competitor activities, and industry developments.

● Customer Relationship Management

✔ Visit clients and potential clients to assess needs, build relationships, and promote company offerings.
✔ Provide information and solutions that help customers make informed purchasing decisions.

● Product Knowledge & Promotion

✔ Develop a thorough understanding of products and effectively communicate features and benefits.
✔ Act as an ambassador for company programs, ensuring alignment with company standards and customer expectations.

Important Competencies

Results-oriented with a track record of meeting or exceeding sales targets.

● Customer-focused with the ability to build and maintain long-term client relationships.

● Strategic thinker with strong problem-solving skills.

● Team player with leadership qualities and a commitment to supporting team growth and development.

Academic & Professional Qualifications

● Experience: Minimum 3 plus years of experience in sales, with a preference for experience in scientific industry or laboratory products.

● Education: Bachelor’s degree in Science (preferably Chemistry), MBA Marketing, is an added advantage but not mandatory

● Skills: Excellent negotiation, communication, and strong proficiency in sales management software and CRM tools.

Who is an ideal candidate ?

A Sales Executive with over 3 years of proven experience in selling laboratory products and scientific instruments. Holds a Bachelor's degree in Science and demonstrates strong client relationship management, negotiation, and CRM expertise. Known for consistently exceeding sales targets through strategic field visits and effective customer engagement. Adept at market trend analysis and aligning sales strategies with marketing efforts to drive revenue growth.

Mail your profile to: hr@suficonsulting.com

Apply Now: https://forms.gle/K7mUCmPxaK5t2Fkt6

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